Privacy Policy shell888 —
Your Information Is Safe With Us

Shell888 takes our responsibility to protect the privacy and personal data of every player on our platform seriously. As a trusted online betting platform in Malaysia, we know that your trust is the most valuable asset we hold.

This Privacy Policy is drafted in accordance with applicable data protection requirements and reflects our commitment to handling your personal information with full transparency, security, and integrity. We do not sell, rent, or disclose your personal data to third parties for marketing purposes without your consent.

This Policy applies to all information collected through the shell888 website, mobile app, email communications, live chat, and any other service channels we operate.

Shell888 collects various types of information to provide you with a safe, seamless, and responsible service. Here is a summary of the data we collect:

We only collect data that is strictly necessary to provide our services and comply with legal requirements. You have the right to question the collection of any data that is unrelated to the stated purpose.

Every piece of data we collect has a specific and legitimate purpose. shell888 processes your personal data for the following reasons:

• Service provision: To create and manage your account, process deposits and withdrawals, and enable access to all games and platform features.
• Identity verification (KYC): To verify your identity in compliance with legal requirements and to prevent identity fraud and money laundering.
• Account security: To detect and prevent suspicious activity, unauthorized access, and fraudulent attempts on your account.
• Service communications: To send important account-related notifications, promotions you have subscribed to, and platform policy updates.
• Platform improvement: To analyze usage patterns in order to improve the user experience, technical performance, and the range of games we offer.
• Legal compliance: To fulfill our legal obligations, including reporting to the relevant authorities when required by law.
• Responsible gaming: To monitor your wagering patterns and offer self-management tools when needed, in line with our responsible gaming policy.

Shell888 does not sell or rent your personal data to any third party. However, in certain limited situations, we may share your information with the following parties:

• Payment providers: Required transaction details are shared with payment service providers such as FPX, DuitNow, and local e-wallets to process your deposits and withdrawals.
• Identity verification providers: KYC data is shared with approved third-party identity verification services for document verification and fraud prevention purposes.
• Game providers: Basic game session information is shared with game providers to allow you to access and play their games on our platform.
• Legal authorities: When required by law or court order, we will disclose the necessary information to the relevant authorities.
• Technical services: Cloud infrastructure and technical service providers that help us operate the platform may have limited access to your data within the scope of their work.

The security of your personal data is shell888's top priority. We implement multiple layers of technical and organizational protection to keep your data safe from unauthorized access, disclosure, modification, or destruction.

The security measures we implement include:

• 256-bit SSL encryption: All data transmitted between your device and shell888 servers is protected by industry-standard SSL encryption.
• Storage data encryption: Sensitive data such as passwords and financial information is stored in encrypted form using the latest encryption algorithms.
• Layered access controls: Only staff with specific authorisation may access players' personal data, and every access is logged for audit purposes.
• 24/7 monitoring: Our systems are continuously monitored to detect any security threats or anomalies.
• Regular security testing: shell888 conducts regular vulnerability assessments and penetration testing to ensure our security defenses remain up to date.

As the owner of your personal data, you have the following rights, which you may exercise at any time by contacting the shell888 privacy team:

To exercise any of the above rights, contact the shell888 privacy team via email or live chat. We will process your request within 30 days from the date of receipt. For more complex cases, this period may be extended to up to 60 days, with notice provided to you.

Shell888 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. Below are the types of cookies we use:

You can manage your cookie settings through your web browser preferences. However, disabling essential cookies may affect platform functionality and prevent you from logging in or playing.

In operating a global platform, your personal data may be transferred to and processed in countries outside Malaysia. Such transfers occur in the following situations:

• When using cloud infrastructure services whose servers are located across various international locations.
• When processing payment transactions through international payment provider networks.
• When obtaining technical support or security services from approved international companies.

In all cases of international data transfers, shell888 ensures that:

• The recipient country has an adequate or equivalent level of data protection.
• Appropriate data transfer agreements have been put in place with the receiving parties.
• Appropriate technical safeguards, including encryption, are applied during transfers.

The shell888 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.

Should we discover that personal data of a minor has been inadvertently collected, we will take the following steps immediately:

• Suspending the account immediately while an investigation is carried out.
• Securely deleting all personal data associated with that individual.
• Returning all funds in the account through the appropriate process.
• Reporting the incident to the relevant authorities where required.

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, the shell888 privacy team is here to help.

You can reach us via:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom corner of the platform.
• Email: Send your enquiry to [email protected] — we aim to respond within 2 business days.

For formal data rights requests such as access, correction, or deletion, please clearly state the type of request and include sufficient identifying information for us to verify your identity before processing.